Help & Support

Last updated 16th February, 2018


Getting started

  • What is BidAid?

    BidAid is a global online auction service which allows charities to sell exclusive or rare memorabilia and experiences unavailable anywhere else to encourage fundraising, support, and awareness. Celebrities and companies often endorse items and bids are accepted from around the world. Featuring a unique social platform, BidAid lets you follow the charities, celebrities, and companies you're interested in and support them by bidding on their auctions.

  • Do I need an account?

    You're welcome to browse BidAid as a guest, but if you want to place a bid then you'll need to sign up. It's super-quick and 100% free.

  • Is registration free?

    Signing up to BidAid is 100% free and takes less than a minute. Sign up → or Login →

Auctions

  • What is an auction?

    On BidAid, an auction is an item or experience provided by a charity for people to bid on. The person with the highest bid at end time wins the auction. Browse auctions →

  • How do I bid on an auction?

    When you're viewing an auction, click the blue Bid button. A bid confirmation will drop down from the top of the screen on which you can amend the suggested bid amount and choose whether or not to bid anonymously. Confirm your bid by clicking Bid again. Browse auctions →

  • What is Starting Price?

    This is the minimum bid which is required to start the auction. When you visit an auction, the price displayed is either the Starting Price (if there aren't any bids, yet) or the current highest bid. Browse auctions →

  • What is the Reserve Price?

    This is the minimum amount for which an auction can be sold for. The Reserve Price helps to protect the charity from losing money by allowing it to be sold for less than its cost to auction. If the Reserve Price is not met, the item is usually relisted. However, in some cases, should the auction end whilst the highest bid is lower than the Reserve Price, the charity may still decide to release the item. In this case, you will be notified about the process at each step of the way.

  • What's the difference between First and Second Price auctions?

    Second Price auctions use Incremental Bidding (see below under section Bidding). This is the most common type of auction. First Price auctions do not gradually increment; each bid is taken at its face value.

  • What's the difference between Visible and Sealed Bid auctions?

    Visible bid auctions allow you to see the history of bids in the auction and their amounts. This is the most common type of auction. Sealed Bid auctions hide all bids and amounts until the end time, at which point all bids are revealed and the highest bid wins.

Bidding

  • What is Incremental Bidding?

    When you place a bid in a Second Price auction, it is regarded as the maximum that you're willing to pay to win… but you could pay less. As the auction proceeds, BidAid compares your bid to those of other bidders. When you’re outbid, BidAid automatically bids on your behalf up to the maximum bid you have entered. Your bid is increased by increments only as much as necessary to maintain your high bid position.

  • What is Automatic Bidding?

    BidAid's Max Bidding (or Automatic Bidding) system makes bidding convenient so you don't have to keep coming back to re-bid every time someone places another bid. Here's how it works.

    • When you place a bid, you enter the maximum amount you're willing to pay for the item. The other bidders don't know your maximum bid.
    • BidAid places bids on your behalf using the automatic bid increment amount, which is based on the current high bid.
    • BidAid increases your bid only as much as necessary to make sure that you remain the high bidder, up to your maximum amount. If another bidder places the same maximum bid or higher, BidAid will notify you so you can place another bid. Your maximum bid is kept confidential until it is exceeded by another bidder.
  • An Incremental Bidding example
    1. The current bid for an item is £100. Tom is the high bidder, and has placed a maximum bid of £120 on the item. His maximum bid is kept confidential from other members.
    2. Jane views the item and places a maximum bid of £150. Jane becomes the high bidder.
    3. Tom's bid is raised to his maximum of £120. Jane's bid is now £125.
    4. BidAid then sends Tom an email that he has been outbid. If he doesn't raise his maximum bid, Jane wins the item.
  • What are the minimum increments?
    • £0.01 - £99.99: £5.00
    • £100.00 - £299.99: £10.00
    • £300.00 - £999.99: £20.00
    • £1,000.00 - £4,999.99: £50.00
    • £5,000.00+: £100.00
  • Can I cancel a bid?

    As a general rule, you can not cancel or retract a bid. Once you place a bid, you agree to pay for the item if you win. However, BidAid understands that honest mistakes sometimes occur.

    To request a bid retraction, fill in the form on the contact page. Contact →

    Remember that in most cases, bids can not be retracted. Every bid is binding, and affects how other users bid on the auction and its final price. BidAid carefully investigates all bid retraction requests on a case-by-case basis to determine whether they are eligible. Abuse of bid retractions may result in the suspension of your account.

Payment and shipping

  • Woohoo! I won an auction. Now what?

    You'll receive a notification about your win and you'll be prompted to supply your shipping address and payment. Don't worry, the process is easy and you'll be walked through each step of the way.

  • How can I pay?

    You can pay securely and instantly from your account. BidAid uses Stripe to process payments, so your information is as safe as it gets. Learn about Stripe →

    In some cases, it may be possible to arrange payment using another method. Contact BidAid or the appropriate charity if you need to make a payment by any other means.

  • Are there any hidden fees?

    Nope. Whatever you bid is what you'll pay - there are no surprises at the end of the auction.

  • Is it safe to use my card on BidAid?

    Stripe handles all payments and processing using the most secure technology. Learn about Stripe →

  • How much of my payment does the charity receive?
    Zero added fees at auction end. Charities receive 90% minus shipping and/or other fees. BidAid receives 10% for operational costs. These are industry-leading figures which are designed to respect both charities and bidders.
  • Can I choose which charity gets my money?

    No, that charity which will receive the money is the charity supplying the item or experience, and is clearly labeled above every auction. You can find charities you wish to support and bid on their items. Browse charities →

  • How long will it take for my item to be shipped?

    Shipping time depends on the item's location and your shipping address, however, once your payment has been authorised, charities tend to release the item or get in contact with you very quickly. You'll be kept up to date at each step of the way.

  • The item I won doesn't require shipping. Now what?

    A member of staff from the charity or from BidAid will contact you shortly after the auction has ended. It helps to keep your contact information up to date to avoid any delays. Account settings →

You didn't answer my question…

  • How can I contact you?

    We look forward to hearing from you. Our contact details are kept up to date on our dedicated Contact page. Contact BidAid →

  • How can I contact a charity?

    Direct contact with a charity is usually only possible once you've won an auction. You could try checking out their website or their social media accounts - all of which are listed by and accessible from their BidAid Charity Profile. Browse charities →